The worst place in the world for business people is to operate in a price driven crowded market. Ever thought of wearing a silly suit? … [Read more...] about Be Different Or Price Kicks In
Running A Business
The Ugly (but confident) Can Rule The World!
I joined an internet dating site recently and have been utterly amazed by some of the dysfunctionality that masquerades behind that thing called the computer terminal! … [Read more...] about The Ugly (but confident) Can Rule The World!
Today I Met The Sad Face Of Failure
Today I met a broken man who hadn't forgotten how to be kind to a stranger. … [Read more...] about Today I Met The Sad Face Of Failure
What Car Do You Drive?
A marketing friend of mine recently met a really interesting lady who asked her three very personal questions! … [Read more...] about What Car Do You Drive?
His Handshake Was His Bond
In the 1940's someone's handshake meant something. To some it was almost a blood bond. … [Read more...] about His Handshake Was His Bond
Build Your Emotional Capital
A number of years ago I was invited to lecture at an oilfield in Kazakhstan and it was an amazing experience. … [Read more...] about Build Your Emotional Capital
Welcome To UK Customer Care!
The other day I was asked to coordinate the move of a 10 man company from one building to another at short notice, and I was utterly staggered by how one removal firm unilaterally … [Read more...] about Welcome To UK Customer Care!
Execute ‘New Business’ Time Wasters!
Many years ago I bumped into a young insurance salesman who was really upset. He had been on holiday and, whilst away, the managing director of his company had taken over his … [Read more...] about Execute ‘New Business’ Time Wasters!
Take, Take, Take – Some People Never Learn!
The networking organisation, Business Network International, has a great philosophy, 'giver's gain', encouraging people to give first before receiving. That's all very well … [Read more...] about Take, Take, Take – Some People Never Learn!
Don’t Let IT Kill Your Service Culture
Ever read that EM Forster short story, The Machine Stops? I think utility companies and banks are taking us down that dangerous road! … [Read more...] about Don’t Let IT Kill Your Service Culture