Today I met a broken man who hadn't forgotten how to be kind to a stranger. … [Read more...] about Today I Met The Sad Face Of Failure
Food For Thought
What Car Do You Drive?
A marketing friend of mine recently met a really interesting lady who asked her three very personal questions! … [Read more...] about What Car Do You Drive?
His Handshake Was His Bond
In the 1940's someone's handshake meant something. To some it was almost a blood bond. … [Read more...] about His Handshake Was His Bond
If You Think It And It’s Genuine, Say It
How often have you muttered those immortal words: "If I knew then what I know now......". Well, I'm about to pass on a piece of wisdom that was given to me years ago, and it could … [Read more...] about If You Think It And It’s Genuine, Say It
Welcome To UK Customer Care!
The other day I was asked to coordinate the move of a 10 man company from one building to another at short notice, and I was utterly staggered by how one removal firm unilaterally … [Read more...] about Welcome To UK Customer Care!
Mark Twain On Dad!
“When I was a boy of fourteen, my father was so ignorant I could hardly stand to have the old man around. But when I got to be twenty-one, I was astonished by how much he'd learned … [Read more...] about Mark Twain On Dad!
Execute ‘New Business’ Time Wasters!
Many years ago I bumped into a young insurance salesman who was really upset. He had been on holiday and, whilst away, the managing director of his company had taken over his … [Read more...] about Execute ‘New Business’ Time Wasters!
Take, Take, Take – Some People Never Learn!
The networking organisation, Business Network International, has a great philosophy, 'giver's gain', encouraging people to give first before receiving. That's all very well … [Read more...] about Take, Take, Take – Some People Never Learn!
Don’t Let IT Kill Your Service Culture
Ever read that EM Forster short story, The Machine Stops? I think utility companies and banks are taking us down that dangerous road! … [Read more...] about Don’t Let IT Kill Your Service Culture
Never Betray A Networking Confidence
Your reputation is all you've got so value it like it were the crown jewels. … [Read more...] about Never Betray A Networking Confidence