Individuals are now so hugely resistant to sales people it's untrue so, when my 84 year old mum picked up the phone and advised an Indian call centre to **ss off, I knew it was … [Read more...] about Capturing The ‘Emotional’ Battleground?
£325k Saving With Just A Little Incentive!
I was fascinated to hear the former RoyalNavy seaman's story about how top brass introduced an incentive scheme that caught the imaginations of hundreds of sailors, saving the RN … [Read more...] about £325k Saving With Just A Little Incentive!
Not My Job! Time To Get Rid Of The ‘One Trick Ponies!’
Dinosaurs are alive and well and living in Britain but, unless they do some quick figuring out, they are destined to suffer a similar fate to their scaly predecessors! The other … [Read more...] about Not My Job! Time To Get Rid Of The ‘One Trick Ponies!’
Hitler, Liesel, Kindness – An Amazing Story
The other night I had dinner at a friend's house and sat, transfixed, as she recounted her mother's amazing story fleeing Hitler's Nazi regime when she was aged just four. But it … [Read more...] about Hitler, Liesel, Kindness – An Amazing Story
Cake, Chat, Networking – Enter Matthew!
When you've driven 30 miles to take your shoes into a specialist repair shop, it's a little annoying to discover that the outlet closed five minutes before your arrival. Thank God … [Read more...] about Cake, Chat, Networking – Enter Matthew!
The Priest, The Doctor & The Scientist
Have you ever thought how much control you relinquish to ‘other’ people without so much as a by your leave? Even worse, those ‘others’ have come to expect their position … [Read more...] about The Priest, The Doctor & The Scientist
Customer Care – What’s That?
I had a so-called 'health check' recently as part of a government drive to improve the health of the nation, however, it's the bedside manner of our GP's (doctors to all my readers … [Read more...] about Customer Care – What’s That?
The Dwarf And The Bowling Ball!
It is always a privilege to be invited to a wedding for, as well as providing a backdrop to a wonderful occasion, the post ceremony celebrations often provide a platform for … [Read more...] about The Dwarf And The Bowling Ball!
A Private Conversation – Honesty For Once!
Do you get sick and tired of bickering politicians who only seem intent on scoring points against the opposition? Well, if you want a reality check, listen to the conversation I … [Read more...] about A Private Conversation – Honesty For Once!
The Story Of The Man Who Put The Hole In The Beer
Put your finger in a pint of beer, take it out and see how big the hole is that you leave behind! Think you're indispensable? Think again. They'll only put flowers on your grave! … [Read more...] about The Story Of The Man Who Put The Hole In The Beer